FAQ - ScentricNg


How do I return an item(s)?

Please click here to review our return policy.

What should I do if I receive the wrong item or a defective product?

We apologize that you received the wrong item or a defective product. email us on info@scentricng.com or call +234 803 680 9395

I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund?

Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Other forms of payments will take 3 business days


I haven’t received my order, how do I check my order status?

Please email info@scentricng.com or call +234 803 680 9395

I can’t find my order confirmation email to check the status of my order. What should I do?

You can check the status of your order by emailing us. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there.

How long does it take to ship my order? 

Our standard delivery period is 24 hours for orders within Lagos and 2 to 3 days for other states in Nigeria


What are available payment options? 

1. Online payment with your Mastercard, Visa, Verve and Interswith debit Cards

2. Online/Bank transfer

3. Cash deposit into our account

4. Cash or POS payment at our stores


What is your bank account payment details?

You pay/transfer into any of these account details:

Account Name Bank Account Number


United Bank for Africa (UBA) 2109367536


Can I get same day delivery?

Same day delivery is available for orders made before 12 noon in Lagos.


How much is my shipping charge?

Check our ‘Delivery information” page.


I received an email that my order is on hold. Why is my order on hold? What should I do?

In order to ensure a safe shopping experience we may place an order on hold and ask our customers to confirm specific information. Please refer to the email we sent to you and provide us with the requested information in order to continue processing your order.

Is it safe to use my credit card on your site?

Yes, Scentricng.com takes the security of our customer’s information very seriously! Our website is PCI-compliant, uses SSL technology, encryption techniques and is scanned daily by Norton (a VeriSign Company) to ensure it is safe and secure to shop in our site.

How do I unsubscribe from your mailing list?

You can unsubscribe from our mailing list by clicking on the “unsubscibe” or by emailing us.

My email address has changed, how do I update this information?

If you had previously created a web account with us click here to log in and change your email address. Otherwise please register here to create a new account with your new email address.